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Return & Refund

CANCELATION

You can cancel the order before we ship the package out, no extra fee.

RETURN  & REFUND (Unused)

Within 14 days after you received your order, you may contact us to return.

    All items must be unused with original packaging intact, free from dirt, dust, or any fragrances, in the condition as when you received it. And before return the item, you must contact our customer service at customerservice@jqenergyhub.com first.

    Customers cover the return shipping charges. And we will charge $25 for restocking fee for each machine.

    After we receive your return item, we will process your exchange or refund request in 15 days. 

    Return address:  Pioneer blvd, santa fe springs, CA, US
    (Customers must contact us first before return. We DO NOT accept return without aforehand communication)

    We stand behind our line, all our products are backed by a 30-day exchange or money back guarantee (effective from the date of delivery) for MANUFACTRING DEFECT, PACKING ERROR, MISSING PARTS, MISSING IN TRANSIT, WRONG ITEM DILIVERED. We hold no liability for cases like normal use, malicious damage after delivery or damage result from improper using method.

    TIPS: Before use the item, we recommend having a check to ensure the item is in good condition and is exactly what you ordered.

    Any refunds made by us will be processed back to the original payment method when you placed your order. (Please note that you will not be reimbursed for the original shipping charges. )

    If refund honored, it may take 3-7 business days to return to your payment account. Do check with your bank if not display within this period. 

    To complete a return/refund/replacement request, email our Customer Care team customerservice@jqenergyhub.com enclosed with the following:

    1. Order number
    2. Written details of damage
    3. Photo proof which clearly show the damage/wrong item received

    Upon receipt of the above, we will process your request and reply you within 24 hours.